Frequently Asked Questions


How long will it take to make my jewellery?
We normally make and post an order by the same or next working day. So order on Tuesday and we will make and post it on Tuesday or Wednesday. Order on Sunday and we will make and post it on Monday or Tuesday. The exception to this rule is during busy seasonal periods such as Christmas, Mother’s Day, Father’s Day and Valentine’s, where we end up working flat out to try and keep up but occasionally get swamped and the make and post time may slip to 3 days.

 

How long does delivery take?
Our free delivery which is included in all our jewellery prices is Royal Mail 2nd Class and this takes 3 to 5 working days on average. For a small additional charge you can upgrade to Royal Mail 1st Class or Royal Mail Tracked and Signed for which takes 1 to 2 working days.

 

Can I change my order?
Sure. As long as we haven’t already made it then you are welcome to change any of the details.

 

How will I know when you have made and posted my order?
We will keep you up to speed with the progress of your order all the way to posting. We will email to confirm your order once you have placed it, again when we are about to start work on it and lastly when we post it to you.

 

Do you make custom orders?
Most certainly, we love custom orders and all you have to do is either email or call with the details and we will tell you if it is possible and how much. It is as simple as that.

 

What is the difference between Engraving & Hand Stamping?
Hand stamping is crafted by hand. Each letter is individually stamped, which is how your piece of jewellery will inherit its uniqueness as no two pieces can ever be the same as spacing, alignment and depth of print differs with each strike of the hammer. Engraving is the opposite of this as it is mostly performed by machines, which ensures that each letter and space is perfect. Sounds great but there is absolutely no uniqueness to the jewellery that is produced this way.

 

Do your jewellery gifts arrive gift boxed?
Yes, each piece that we make will be sent in a Kraft gift box and tied with a raffia bow.

 

Can you post my jewellery direct to the person I am having it made for?
Absolutely, and you will note that each of the pieces of jewellery on the website also allow for you to enter a gift tag message that we will print and attach to the gift box. Also, we never include and invoice or order details with our jewellery unless you request us to.

 

What size chains are available?
On all of our necklaces you can choose from a 16 Inch, 18 Inch, 20 Inch or 22 Inch Chain.

 

What size bracelets are available?
You will have the option to choose the size on all of our bracelets and this can be from 6 Inches to 9.5 Inches (If you require bigger or smaller than this then please don’t hesitate to give us a shout).

 

What if there is a spelling mistake on my jewellery?
It really doesn’t happen that often, but we are all human and if we do make a mistake, then simply let us know and we will rush through a fix or replacement for you.